SHIPPING & RETURNS

The price threshold  for customers to be eligible to cancel or return orders under the Returnless Refund Policy will be lowered to KRW 50,000 or less’.   

- If a customer requests to cancel or return an order where i) the product is delivered from overseas, ii) the amount to be refunded is KRW 50,000 or less, and iii) the automatic product collection cannot proceed because there is no registered return address in Korea or valid courier contract code, then a refund to the customer will be made without retrieving the product. This lowers the friction in the customer’s order cancellation or return, and accordingly, you may not recover your product. Please note that you have an obligation to protect customers as a mail-order distributor and ensure to register the Relevant Information. 

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The refund shall be made to customers without  retrieving the product if there is no registered address in Korea for returns or valid courier contract code for collection of goods. Therefore, Sellers may not recover their products. 

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If you provide the Relevant Information, automatic product retrieval and follow-up processes will promptly proceed upon customer request for an order cancellation or return. The customer can then request a refund for the cancelled order and have a better customer experience. We thank you for your cooperation. 

If you have any questions about this update, please reach out to ecommerce@bac.asia for any queries.

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Cancellation

1. The purchasing member may make a cancellation request until the purchased product is shipped, and if it is in transit, it will be processed according to the return procedure, not the cancellation request.
2. If there are special circumstances such as the actual delivery of the goods requested by the purchasing member or the start of customization (production), the selling member may refuse or suspend the purchasing member's request for cancellation, and in this case, the purchasing member shall be notified separately (including guidance through the site).
3. If the purchasing member does not withdraw the cancellation request within one (1) day from the date of the refusal or withholding by the selling member, or if no agreement can be reached between the selling member and the purchasing member, the cancellation request shall be automatically withdrawn and the contract for the sale of goods shall be implemented according to the contents.
4. If the selling member does not respond to the purchasing member's request for cancellation within 1 day, the purchase and sale contract of the product shall be canceled immediately, and some products may be canceled even if there is no separate request for cancellation by the purchasing member if the promised shipment date has passed. However, if the selling member incurs an amount necessary for cancellation, such as damages, the purchasing member must pay the amount to be canceled.
5. Even after the conclusion of a sales contract for goods, etc., if it is determined that it is impossible to fulfill normal transactions such as insufficient information for delivery or the scheduled date for store receipt (smart pick) has passed, the sales contract for goods, etc. may be canceled by the company or the selling member.

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Return

1. The purchasing member may apply for a return in accordance with the relevant laws and regulations from the date of shipment of the goods by the selling member until 7 days after the date of completion of delivery. However, even if it is displayed as being prepared for shipment through the site, if the shipment is actually made, the return procedure shall be carried out by applying the contents of this Article.

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2. In the following cases, the purchasing member may apply for a return within 3 months from the date the purchasing member received the goods, etc. and within 30 days from the date the purchasing member knew or could have known the fact. However, after the purchase is confirmed, the return processing is not carried out using the company's site or service, but is separately negotiated with the selling member

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1) If the delivered product differs from the order contents or differs from the display and advertisement contents provided by the sales member (the Company for products sold directly by the Company).
2) If the goods are delivered in a broken, damaged or contaminated state.
3) If a contract for the sale of goods is concluded without displaying the matters required to be displayed in the advertisement pursuant to Article 13 of the Electronic Commerce Act.

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3. If the goods, etc. applied for return by the purchasing member falls under any of the paragraph of "Exception," the seller may refuse to accept or withhold the return of the purchasing member's return application, and in this case, the purchasing member shall be notified separately (including guidance through the site).

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4. In response to the refusal or withholding of the return by the seller, the purchasing member may apply for a return again, and the automatic purchase confirmation will be postponed at the time of the return application. The number of times and period of postponement of automatic purchase confirmation may be limited according to the Company's policy.

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5. If the customer does not re-apply for the return within 1 day from the date of notification of the refusal or pending return by the seller, or if the consultation between the seller and the customer is not continuously completed, the request for cancellation will be automatically withdrawn and the contents of the contract of sale of goods will be fulfilled.

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6. If the promised deadline has passed or the seller has not responded to the purchasing member's request for return within 2 business days, the request for return of the product will be automatically accepted, and the company will take the necessary measures for refund.

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7. For general matters regarding returns, relevant laws such as the Act on Consumer Protection in Electronic Commerce, etc. shall take precedence over the conditions proposed by the selling member.

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8. The cost of return shall be generally attributed to the person who is responsible for the return (e.g., the purchasing member bears the cost in the case of a simple change of mind, the selling member bears the cost in the case of a defective product, etc.). However, if there is a separate agreement between the parties, the costs shall be borne according to the agreement.

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9. The method of delivery of returned goods shall be in accordance with the method that can be handled in consideration of the type and volume of goods, etc.

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10. If you do not accurately notify the seller (orally or in writing) of the reason for the return when applying for a return, or if you return the goods or do not pay the return shipping fee borne by the purchasing member, the return processing and refund may be delayed.

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EXCHANGE

1. The purchasing member may apply for an exchange in accordance with relevant laws and regulations within 7 days from the date of delivery of the product by the seller.

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2. Exchanges can only be made for the same product and the same option. In other cases, you must return the product and proceed with the repurchase procedure.

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3. Even if you apply for an exchange, if the seller does not have the item

to be exchanged in stock, the exchange is not possible, and in this case, the exchange application will be processed as a return application in accordance with the Return policy.

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4. The cost of the exchange shall be generally attributed to the person who is responsible for the exchange (e.g., the purchasing member bears the cost in the case of a simple change of mind, the seller bears the cost in the case of a defective product, etc.) However, if there is a separate agreement between the parties, it shall be borne according to the agreement.

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EXCEPTION

1. If the exchange/return request due to the purchasing member's simple change of heart has passed 7 days from the date of receipt of the goods, etc.

2. If the goods are lost or damaged due to reasons attributable to the purchasing member (however, if the packaging is damaged to check the contents of the goods, etc.)

3. If the value of the goods is significantly reduced due to the use or partial consumption of the purchasing member (e.g., cosmetics and food products are sealed and opened, clothing and bedding are repaired or washed, or other goods are significantly reduced in value due to use, separation, or damage and cannot be resold).

4. when delivery has begun due to the nature of the goods as perishable goods (perishable goods include refrigerated/frozen, except in the case of defective goods).

5. the value of the goods has decreased significantly over time to the extent that it is difficult to resell (e.g. seasonal goods such as seasonal clothing, air conditioning and heating equipment)

6. in the case of goods that have been installed after confirming that the delivered goods are free of defects (e.g. appliances, furniture, fitness equipment, etc.)

7. if you have damaged the packaging of a product that can be duplicated (e.g., CDs, DVDs, games, books, etc. when opening the packaging)

8. when significant irreparable damage to the Company or the selling member is expected, such as goods produced individually according to the order, and the Company has separately notified the purchasing member of the transaction in advance and obtained the purchasing member's written (including electronic) consent.

9. If a component part of the purchased product is damaged or missing (e.g., cosmetics set products, accessories attached to clothing, accessories of home appliances, free gifts, etc.)

10. any other reason for limitation of withdrawal of subscription prescribed by applicable laws and regulations